The customer journey

What customers asked the assistant for, which Toys "R" Us tools ran for them, and what came back. Each chat is one journey, keyed by the conversation_id the assistant carries.

12journeys

35requests with request_intent

80tool calls

1orders

demo09:50–09:511 steps5 callsConversation 86bd93ef

request_intent

una vista previa del componente

list_bestsellers← 12 products09:50
reset_demo← reset_demo09:51
find_gift← 12 products09:51
add_to_cartK1054664← 1 items in the cart · 13 €09:51
view_cart← 1 items in the cart · 13 €09:51

demo08:52–08:532 steps2 callsConversation b7bd6718

request_intent

wants to browse LEGO sets available at Toys R Us

Geoffrey replied¡Hola! Si buscas un buen set de construcción, te recomiendo elegir uno que encaje con las pasiones de quien lo va a montar para garantizar horas de diversión. Aquí tienes algunas opciones estupendas disponibles en stock para sorprender en cualquier ocasión especial.

search_productsLEGO← 12 products08:52

request_intent

wants LEGO sets specifically designed for adults aged 18 and over

search_productsLEGO 18+← 12 products08:53

user19:56–20:235 steps11 callsConversation d0d07045

request_intent

wants a special LEGO gift for a child who loves building and has already built large LEGO sets

find_giftLEGO construction sets← 12 products19:56

request_intent

I’m looking for a special LEGO set for my son who really loves building and has already completed a big Harry Potter LEGO set.

search_productsLEGO sets← 12 products19:58
search_productsLEGO sets← 12 products19:58

request_intent

I want to look again through the Toys R Us LEGO selection for a really cool, substantial building set for my son, since he loves building and already completed a big Harry Potter set.

Geoffrey replied¡Hola! Veo que te interesa LEGO Technic, una colección perfecta para quien disfruta construyendo vehículos con detalles realistas y mecanismos funcionales. Tengo varios modelos en stock listos para llevar a casa, desde coches clásicos hasta motos y hipercohes de última generación. ¿Hay algún tipo de vehículo o marca que te atraiga especialmente?

search_productsLEGO Technic← 12 products20:14
search_productsLEGO Technic← 12 products20:19

request_intent

I’m looking for another great LEGO building set for my son because he really enjoys challenging builds and recently loved building a Harry Potter LEGO set.

Geoffrey replied¡Hola! Veo que te interesa LEGO: tenemos desde sets de construcción técnica y vehículos hasta colecciones de flores y personajes icónicos. ¿Buscas algo para construir y jugar, o prefieres una pieza decorativa para exponer? Cuéntame un poco más y te ayudaré a encontrar el perfecto.

search_productsLEGO sets← 12 products20:22
search_productsLEGO sets← 12 products20:22

request_intent

I want more LEGO options for my son who loves big, challenging builds and recently enjoyed a Harry Potter set.

Geoffrey repliedLos LEGO para construir en serio son perfectos para esas manos que ya dominan los desafíos: te traigo desde sets arquitectónicos hasta modelos técnicos que enganchan horas. Elige según lo que le apasione: ciudades icónicas, vehículos de película o construcciones que parecen arte.

search_productsLEGO building sets for older kids, large challenging builds← 12 products20:23
add_to_cartK1102079← 1 items in the cart · 80 €20:23
add_to_cartK1102376← 2 items in the cart · 160 €20:23
search_productsLEGO building sets for older kids, large challenging builds← 12 products20:23

user19:56–19:561 steps1 callsConversation 20b1a71e

request_intent

wants a special LEGO gift for a child who loves building and has already built large LEGO sets

find_giftLEGO construction sets← 12 products19:56

drawer:v4s6q5zpg14:10–07:581 steps12 callsConversation 1b10f548

request_intent

Un cliente en toysrus.es busca I want a lego for adults 18+ con el asistente de IA

search_productsLEGO Technic← 12 products14:10
search_productsLEGO adultos 18+← 12 products14:10
search_productsLEGO Icons← 12 products14:10
add_to_cartK1102374← 1 items in the cart · 140 €21:31
add_to_cartK1104061← 2 items in the cart · 200 €21:31
checkout← 2 items in the cart · 200 €21:31
add_to_cartK1102374← 2 items in the cart · 340 €21:32
checkout← 2 items in the cart · 340 €21:32
add_to_cartK1102374← 2 items in the cart · 480 €21:33
add_to_cartK1104061← 2 items in the cart · 540 €21:34
add_to_cartK1101748← 1 items in the cart · 64 €07:58
checkout← 1 items in the cart · 64 €07:58

demo21:49–21:491 steps1 callsConversation 382e3e71

The assistant sent no request_intent on these calls.

add_to_cartK1102081← 1 items in the cart · 65 €21:49

demo21:49–21:491 steps1 callsConversation ca00f514

request_intent

wants a challenging, complex LEGO set for a teenager who enjoys tough builds

search_productsLEGO Technic advanced difficult 18+← 12 products21:49

demo21:20–21:474 steps10 callsConversation bdb5e8cd

request_intent

wants to check whether the recommended LEGO Architecture Notre-Dame de Paris set is in stock for his teenage nephew

search_productsLEGO Architecture Notre-Dame de Paris 21061← 1 products21:20

request_intent

wants to recheck the current stock and price of LEGO Architecture Notre-Dame de Paris for his teenage nephew

search_productsLEGO Architecture Notre-Dame de Paris 21061← 1 products21:21
add_to_cartK1063965← 1 items in the cart · 230 €21:27

request_intent

wants to see his current ToysRUs cart while shopping for a challenging LEGO gift for his teenage nephew

view_cart← 1 items in the cart · 230 €21:27
checkout← 1 items in the cart · 230 €21:27
checkout← 1 items in the cart · 230 €21:27
view_cart← 1 items in the cart · 230 €21:27
view_cart← 1 items in the cart · 230 €21:28
view_cart← 1 items in the cart · 230 €21:28

request_intent

wants more challenging LEGO structures and engineering builds for his teenage nephew

search_productsLEGO Technic Architecture Icons advanced 18+ large sets← 12 products21:47

drawer:v4s6q5zpg21:20–14:004 steps9 callsConversation cd931c64

request_intent

Un cliente en toysrus.es busca Canastilla para un recién nacido con el asistente de IA

search_productsCanastilla para un recién nacido← 12 מוצרים21:20
add_to_cart1586798← 1 items in the cart · ₪1821:23
add_to_cart1576563← 2 items in the cart · ₪4621:23
add_to_cart1545594← 1 items in the cart · 26 €10:11
add_to_cart1586797← 1 items in the cart · 18 €11:31
add_to_cart1558360← 1 items in the cart · 24 €13:56

request_intent

Un cliente en toysrus.es busca Lo más buscado en LEGO con el asistente de IA

search_productsLo más buscado en LEGO← 12 products13:59

request_intent

Tras buscar "Lo más buscado en LEGO" en toysrus.es, el cliente ha añadido: I want LOGO for 18+

search_productsI want LOGO for 18+← 12 products13:59

request_intent

Tras buscar "I want LOGO for 18+" en toysrus.es, el cliente ha añadido: I want lego for 1000 pieces and more

search_productsI want lego for 1000 pieces and more← 12 products14:00

demo22:42–22:421 steps1 callsConversation 339514fd

request_intent

una vista previa del componente

list_deals← 12 products22:42

final22:42–22:422 steps2 callsConversation 86337acd

request_intent

un regalo para mi hija de 6 anos

find_gift← 12 products22:42

request_intent

anadir

add_to_cartK1093952← 1 items in the cart · 60 €22:42

deploycheck22:41–22:411 steps1 callsConversation 612e0be4

request_intent

comprobar despliegue

search_productslego← 12 products22:41

Demo data — held in memory, reset with the demo. Insights dashboard · ← Home